Notice: By registering an account on j8.com or continuing to use the Platform after this Privacy Policy has been updated, you acknowledge that you have read and understood this policy and consent to the collection and processing of your personal data as described herein.
1 Introduction
j8.com ("we", "us", "our") is committed to protecting the privacy and personal data of all individuals who use the j8.com online gaming platform, accessible at j8com.club ("the Platform"). This Privacy Policy describes how j8.com collects, uses, stores, and discloses personal information in connection with the operation of the Platform and the provision of our services to registered players across the Philippines.
This Privacy Policy applies to all personal data collected through the Platform, including data provided during account registration, during gameplay, through customer support interactions, and through your use of payment services on j8.com. It applies to all players regardless of their location within the Philippines, whether in Metro Manila, Cebu, Davao, Iloilo, or any other region.
"At j8.com, we believe that trust is the foundation of everything. Protecting your personal data isn't just a legal obligation — it's a commitment we take seriously every single day."
— j8.com Data Protection Team
This Privacy Policy should be read together with j8.com's Terms and Conditions, which govern your use of the Platform. Capitalized terms used but not defined in this Privacy Policy have the meanings given to them in the Terms and Conditions.
2 Personal Data We Collect
j8.com collects the following categories of personal data from players and prospective players:
Identity and Contact Information:
- Full legal name as it appears on a government-issued identification document.
- Date of birth (for age verification purposes — j8.com requires all players to be at least 21 years of age).
- Residential address, including barangay, city or municipality, province, and postal code.
- Philippine mobile number and email address.
- Government-issued identification document details (e.g., PhilSys ID, passport, driver's license, SSS/GSIS ID) where required for identity verification.
Financial Information:
- GCash or Maya account details used for deposits and withdrawals.
- Bank account details (account name, account number, bank name) for bank transfer transactions.
- Debit card details where applicable.
- Transaction history, including deposit amounts, withdrawal amounts, dates, and payment methods used.
Account and Gaming Activity Data:
- Username and account credentials (passwords are stored in encrypted form and are never accessible to j8.com staff).
- Gaming history, including games played, wagers placed, wins, losses, and session durations.
- Bonus and promotion usage history.
- Responsible gaming settings, including any deposit limits, loss limits, or self-exclusion requests you have made.
Technical and Device Data:
- IP address and approximate geographic location derived from IP address.
- Device type, operating system, and browser type and version.
- Session logs, including login times, logout times, and pages visited within the Platform.
- Cookie identifiers and similar tracking data (see Section 7 for details).
Communications Data:
- Records of your communications with j8.com's customer support team, including live chat transcripts and email correspondence.
- Feedback, complaints, and dispute records.
3 How We Collect Your Data
j8.com collects personal data through the following means:
- Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or update your account settings.
- Automatically — through cookies, session tracking, and server logs when you access and use the Platform. See Section 7 for more information on cookies.
- From third-party payment providers — when you make a deposit or withdrawal using GCash, Maya, or a bank transfer, the relevant payment provider may share transaction confirmation data with j8.com.
- From identity verification services — where j8.com uses a third-party service to verify your identity or age, that service may share verification results with j8.com.
- From regulatory authorities — j8.com may receive information about players from PAGCOR or other regulatory bodies in connection with compliance obligations, including self-exclusion registers.
4 How We Use Your Personal Data
j8.com uses the personal data we collect for the following purposes:
- Account management: To create, maintain, and administer your j8.com account, including verifying your identity and age, processing your registration, and managing your account settings.
- Service delivery: To provide you with access to j8.com's games, promotions, and other platform features.
- Financial transactions: To process deposits, withdrawals, and bonus credits, and to maintain accurate records of all financial activity on your account.
- Identity and age verification: To verify that you meet j8.com's eligibility requirements, including the minimum age of 21 years, in compliance with PAGCOR regulations.
- Regulatory compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, and PAGCOR reporting obligations.
- Responsible gaming: To monitor gaming activity for signs of problem gambling, to enforce responsible gaming limits and self-exclusion requests, and to provide appropriate support to players who may be at risk.
- Customer support: To respond to your enquiries, complaints, and support requests, and to maintain records of our communications with you.
- Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other prohibited conduct on the Platform.
- Platform improvement: To analyze usage patterns, identify technical issues, and improve the performance, features, and user experience of the j8.com platform.
- Marketing communications: To send you promotional offers, bonus notifications, and other marketing communications where you have consented to receive them. You may withdraw this consent at any time through your account settings.
Marketing Opt-Out: If you no longer wish to receive promotional emails or SMS messages from j8.com, you may update your communication preferences in your account settings or contact our support team. Opting out of marketing communications will not affect the delivery of transactional messages related to your account.
5 Legal Basis for Processing
j8.com processes your personal data in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and the regulations issued by the National Privacy Commission (NPC). The legal bases on which j8.com relies to process your personal data include:
- Contractual necessity: Processing is necessary to perform our obligations under the Terms and Conditions you have agreed to, including operating your account, processing transactions, and delivering gaming services.
- Legal obligation: Processing is necessary to comply with applicable Philippine laws and regulations, including AML/KYC requirements, PAGCOR reporting obligations, and tax regulations.
- Legitimate interests: Processing is necessary for j8.com's legitimate interests in operating a secure, fair, and compliant gaming platform, including fraud prevention, security monitoring, and platform improvement, provided those interests are not overridden by your rights and interests.
- Consent: Where j8.com relies on your consent as the legal basis for processing — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
6 Sharing Your Personal Data
j8.com does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:
- Payment service providers: GCash, Maya, and partner banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) receive the transaction data necessary to process your deposits and withdrawals.
- Identity verification providers: Third-party KYC and age verification services that assist j8.com in verifying player identities and meeting regulatory requirements.
- Technology and hosting providers: Service providers who host, maintain, and support the j8.com platform infrastructure, subject to strict data processing agreements.
- Regulatory and law enforcement authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent Philippine authorities where disclosure is required by law or regulation.
- Professional advisers: Legal counsel, auditors, and other professional advisers where necessary in connection with j8.com's legal and compliance obligations.
All third parties with whom j8.com shares personal data are required to handle that data in accordance with applicable data protection laws and j8.com's data processing requirements. j8.com does not authorize any third party to use your personal data for their own independent purposes.
"We share your data only when we have to — never when we want to. Every third party we work with is bound by the same data protection standards we hold ourselves to."
— j8.com Privacy Commitment
7 Cookies & Tracking Technologies
j8.com uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit a website. Cookies allow j8.com to recognize your device, maintain your session, and remember your preferences.
j8.com uses the following categories of cookies:
- Strictly necessary cookies: These cookies are essential for the Platform to function. They enable core features such as account login, session management, and security. These cookies cannot be disabled without affecting Platform functionality.
- Performance and analytics cookies: These cookies collect anonymized information about how players use the Platform, such as which pages are visited most frequently and whether error messages are encountered. This data helps j8.com improve the Platform experience.
- Functional cookies: These cookies remember your preferences and settings, such as your preferred language and display options, to provide a more personalized experience.
- Marketing cookies: Where you have consented, these cookies track your activity on the Platform to enable j8.com to deliver relevant promotional content. You may withdraw consent for marketing cookies at any time through your browser settings or account preferences.
You may control cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of the j8.com platform. For more information on managing cookies, refer to your browser's help documentation.
8 Data Retention
j8.com retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including to satisfy applicable legal, regulatory, accounting, and reporting requirements.
The following general retention periods apply:
- Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR and AMLC record-keeping requirements.
- Transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine AML regulations.
- Customer support records: Retained for a minimum of three (3) years from the date of the relevant interaction.
- Marketing consent records: Retained for as long as you remain a registered player and for a reasonable period following account closure, to demonstrate compliance with consent requirements.
- Technical and device data: Retained for up to twelve (12) months from collection, unless required for longer periods in connection with a security investigation or legal proceeding.
Where personal data is no longer required for any lawful purpose, j8.com will securely delete or anonymize it in accordance with our data disposal procedures.
9 Data Security
j8.com implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:
- SSL/TLS encryption for all data transmitted between your device and the j8.com platform.
- Encryption of sensitive data at rest, including account credentials and payment information.
- Role-based access controls limiting staff access to personal data on a need-to-know basis.
- Regular security assessments and vulnerability testing of the Platform.
- Incident response procedures for detecting, reporting, and managing personal data breaches.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, j8.com will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012 and its implementing rules.
Your Role in Security: While j8.com takes all reasonable steps to protect your data, you also play an important role. Keep your j8.com login credentials confidential, use a strong and unique password, and contact our support team immediately if you suspect unauthorized access to your account.
10 Your Data Rights
Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by j8.com:
- Right to be informed: You have the right to be informed about how j8.com collects and uses your personal data, as described in this Privacy Policy.
- Right of access: You have the right to request a copy of the personal data j8.com holds about you, along with information about how it is being processed.
- Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data j8.com holds about you.
- Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to j8.com's legal and regulatory retention obligations.
- Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
- Right to data portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format where technically feasible.
- Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe j8.com has processed your personal data in violation of the Data Privacy Act of 2012.
To exercise any of these rights, please contact j8.com's Data Protection Officer via live chat or by email at [email protected]. j8.com will respond to all data rights requests within thirty (30) days of receipt, or within such extended period as permitted by applicable law.
11 Children's Privacy
j8.com's services are strictly intended for individuals who are at least 21 years of age. j8.com does not knowingly collect personal data from individuals under the age of 21. If j8.com becomes aware that personal data has been collected from a person under 21 years of age, that data will be deleted immediately and the associated account will be closed.
If you are a parent or guardian and believe that a minor has registered an account on j8.com or provided personal data to j8.com without your consent, please contact our support team immediately so that we can take appropriate action.
12 Third-Party Links
The j8.com platform may contain references to third-party services, such as payment providers. j8.com is not responsible for the privacy practices of any third-party services. When you interact with a third-party service — for example, when completing a GCash or Maya transaction — you are subject to that service provider's own privacy policy and terms of use.
j8.com encourages you to review the privacy policies of any third-party services you use in connection with your j8.com account.
13 Changes to This Privacy Policy
j8.com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Where changes are material, j8.com will notify registered players via email or an in-platform notification prior to the changes taking effect.
The most current version of this Privacy Policy will always be accessible on this page, with the effective date and last updated date clearly indicated at the top of the document. Your continued use of j8.com following the publication of any amendments constitutes your acknowledgment of the revised Privacy Policy.
14 Contact Our Data Protection Officer
If you have any questions, concerns, or requests regarding this Privacy Policy or j8.com's data practices, please contact our Data Protection Officer through the following channels:
j8.com aims to acknowledge all privacy-related enquiries within two (2) business days and to resolve them within thirty (30) days. For complex requests, we will keep you informed of progress throughout the process.
If you are not satisfied with j8.com's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines at [email protected] (plain text — not a clickable link).